Here is a list of the most frequently asked questions.

Your laser printer shows the message "used or counterfeit cartridge" and asks you to confirm the start of each print on the control panel. +
Do I risk damaging my franking machine if I use a cartridge other than the manufacturer's? +
Your impression is not satisfactory (lines, marks, …) with your franking machine. What should I do? +
Your franking machine reports a detection problem when you have just installed a new cartridge. +
My printer shows a similar error message "cartridge rejected, corrupted or cloned" +
The HP printer rejects the new cartridge with a message "…cartridge blocked by firmware because it contains a non-HP chip". +
Your laser printer gives a message "Problem with part" with "memory error 10.0300, 10.0301, 10.0302 or 10.0303" message. +
The status monitor shows after installation that the cartridge has already been used or that the ink level is insufficient. +
My black HP364XL cartridge won't fit in the printer. +
My HP364XL black photo cartridge won't fit in my B210A printer. +
I have a cartridge with ink level management. What does this mean? +
I have a cartridge without ink level management. What does this mean? +

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