Need Help ?

Find answers to your questions

Search your printer cartridge by:

Enter the brand and the full number found under the barcode on the cartridge label

Enter the model number found on the cartridge.

Enter the barcode on the box.

Consult our knowledge base (Frequently Asked Questions, product instructions, videos) to use your cartridges or toners in the best conditions!

Print quality and compatibility guaranteed

A real alternative to printer brands, the EXCELLENCE compatible remanufactured cartridges cover more than 90% of the European printer fleet. This is the opportunity for our customers to find all the cartridges in a version compatible with the brand of their printer!

Do you have any questions ?

We have put together the most frequently asked questions here.

  • The Laser printer Brother asks you to replace the consumable when you have just installed a new one? +
  • Your Brother Laser printer asks you to replace the toner cartridge when you have just installed a new one? +
  • The LASER printer asks you to replace the consumable even though you have just installed a new one. +
  • The Brother laser cartridge does not have the same shape as the original cartridge and does not fit into the printer? +
    • Access the full set of frequently asked questions